May 18 - 19, 2026
Westin Copley Place - Boston, MA
Dr. Ali Alkhafaji is a visionary AI leader and corporate strategist with over 25 years of experience driving transformation for global enterprises. As CEO of Apply Digital, he is focused on rewriting the blueprint for the new services model in an AI-driven world through innovation, elite partnerships, operational excellence and delivering measurable client impact. Ali brings a rare combination of entrepreneurial drive and enterprise scale. He transformed TA Digital into a dominant force in digital customer experience, culminating in its acquisition by Omnicom Group in 2022. He went on to serve as Chief AI & Technology Officer at Omnicom Precision Marketing, where he architected the group's global AI vision, founded and spearheaded the development of Omni AI — a massive-scale enterprise platform leveraging over 20,000 AI agents to transform workflows across 100,000+ employees. A sought-after advisor and speaker for iconic brands across Healthcare, Financial Services, Automotive, and Retail, Ali was recently recognized as number 36 of the Top 100 AI Leaders of 2026 by AI Magazine.
By Monday afternoon, you've heard the keynotes on AI-powered claims, agentic underwriting, and the next era of CX. And yet 95% of organizations running GenAI pilots report zero ROI, and only 4% of P&C carriers have reached meaningful adoption. That's not a technology problem, it's a sequencing problem. This 40-minute working session names that gap directly, works through it as a room, and shows what Agentic CX looks like when AI is built in the right order. You'll leave with a concrete framework for identifying where your program is stalling and a clear next step for closing the gap.
Check out the incredible speaker line-up to see who will be joining Ali.
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