Amyn Rajan

Insurance organizations are discovering that the future of engagement isn’t about channels—it’s about journeys. Policyholders no longer think in terms of apps, call centers, or branch visits; they expect interactions to feel seamless, natural, and connected, wherever they begin or continue. For carriers, brokers, and agents, this shift demands a reimagining of engagement that makes the channel invisible and the experience effortless. This panel will explore how leading insurers are embracing no-channel engagement to transform customer interactions. Attendees will learn how to design experiences that flow across digital, human, and hybrid touchpoints without forcing customers into predefined channels. The session will also cover the organizational and cultural shifts needed to make channel-less engagement possible, including breaking down silos, integrating data in real time, and empowering teams with the right tools and insights. Attendees will leave with practical strategies to deliver truly frictionless, journey-centered experiences and stronger customer relationships. You will learn how to:

• Design interactions that make the channel invisible and intuitive
• Use data and technology to anticipate customer needs across touchpoints
• Reduce friction while preserving human connection and trust
• Align teams and processes to support a continuous, journey-first approach
• Build loyalty by creating effortless, personalized experiences