Benjamin Cadet

By Monday afternoon, you've heard the keynotes on AI-powered claims, agentic underwriting, and the next era of CX. And yet 95% of organizations running GenAI pilots report zero ROI, and only 4% of P&C carriers have reached meaningful adoption. That's not a technology problem, it's a sequencing problem. This 40-minute working session names that gap directly, works through it as a room, and shows what Agentic CX looks like when AI is built in the right order. You'll leave with a concrete framework for identifying where your program is stalling and a clear next step for closing the gap.