Cindy Szabo

Corporate VP, Digital Experience New York Life Insurance Company

Cindy Szabo has a passion for improving customer experiences in the financial services industry. She currently serves as a Digital Experience leader for New York Life Insurance Company. In this capacity, Cindy is responsible as the Product Manager over all self-service experiences including mobile, web, and interactive voice response while overseeing a team of Product Owners who share a single core purpose—to provide digital capabilities for the customers of New York Life. Cindy is also responsible for co-leading a Veteran Employee Resource Group for NYL while also providing leadership through various mentoring programs.

Cindy has over 20 years of experience in financial services and is dedicated to finding creative solutions to provide the best customer experience based on the evolving demands of the industry and it’s customers.

Cindy’s academic background includes a Bachelor of Business Administration from Cleveland State University.

Day 1 – Monday, April 28, 2025

8:45 AM Mindshare Synthesis on Mainstage

Witness a confluence of ideas as our Advisory Board table leaders converge on the main stage. They will:

Share collective insights
Reflect on groundbreaking suggestions
Discuss overarching themes and breakthrough ideas

Our Distinguished Advisory Board: Spearheading these strategic sessions are our Advisory Board members – a blend of industry stalwarts and visionary thinkers. As table leaders, they’ll channel discussions, share their expertise, and bridge the gap between challenges and solutions.

1:55 PM Panel: The Evolution of AI Chatbots in Insurance Customer Service – What Innovations Can We Expect Next?

Explore the latest advancements in chatbot technologies. Our experts will discuss the challenges of integrating AI into traditional customer support workflows and examine future trends, such as agentic AI and its potential to personalize insurance solutions at scale.

Key takeaways:

AI's role in streamlining claims processing, improving customer engagement, and reducing operational costs.
Insights into overcoming legacy systems, regulatory constraints, and data readiness
Future advancements in AI to revolutionize CX

Check out the incredible speaker line-up to see who will be joining Cindy.

Download The Latest Agenda