April 28 - 29, 2025
Westin Copley Place - Boston, MA
Witness a confluence of ideas as our Advisory Board table leaders converge on the main stage. They will:
Our Distinguished Advisory Board: Spearheading these strategic sessions are our Advisory Board members – a blend of industry stalwarts and visionary thinkers. As table leaders, they’ll channel discussions, share their expertise, and bridge the gap between challenges and solutions.
Explore the dynamic intersection of customer experience and agile omnichannel strategies. Gain insights into how innovative insurers are integrating digital, physical, and human touchpoints to deliver seamless, meaningful, and highly personalized customer experiences. The conversation will highlight strategies for leveraging data-driven personalization, advanced analytics, and AI to anticipate customer needs and foster long-term engagement through interactions across touchpoints. Discover actionable approaches to balancing automation with human interaction to ensure empathy and trust across all channels. Leave inspired with a roadmap for creating an omnichannel strategy that drives loyalty and transforms customer relationships.
Check out the incredible speaker line-up to see who will be joining Danny.
Download The Latest Agenda