Jeff Goldberg

In this engaging working group. you’ll explore the critical role of digital channels as they relate to the entirety of your business functions. Dive into strategies for integrating digital platforms with legacy systems, CRMs, and offline operations to create a unified customer and employee journey. Discuss real-world challenges, such as ensuring consistent communication across touchpoints while maintaining a balance between automation and human interaction. Walk away with actionable insights to align your digital strategy with broader business objectives and drive both operational efficiency and customer satisfaction.