Jeff Goldberg

Explore the latest advancements in chatbot technologies. Our experts will discuss the challenges of integrating AI into traditional customer support workflows and examine future trends, such as agentic AI and its potential to personalize insurance solutions at scale.

Key takeaways:

•  AI's role in streamlining claims processing, improving customer engagement, and reducing operational costs.
• Insights into overcoming legacy systems, regulatory constraints, and data readiness
• Future advancements in AI to revolutionize CX

In this engaging working group. you’ll explore the critical role of digital channels as they relate to the entirety of your business functions. Dive into strategies for integrating digital platforms with legacy systems, CRMs, and offline operations to create a unified customer and employee journey. Discuss real-world challenges, such as ensuring consistent communication across touchpoints while maintaining a balance between automation and human interaction. Walk away with actionable insights to align your digital strategy with broader business objectives and drive both operational efficiency and customer satisfaction.