Digital Insurance Summit 2025

April 28 - 29, 2025

Westin Copley Place - Boston, MA

John Spottiswood

COO Jerry

Day 1 – Monday, April 28, 2025

11:35 AM Interactive Roundtable Discussions:

Each attendee selects two (2) roundtable conversations to attend within the hour. Each discussion runs for 30 minutes, so pick one conversation for the first half-hour and move to another table for the second half-


1.       The Impact of AI on Life Insurance Underwriting


2.       Bridging Compliance and Innovation in Digital Insurance


3.       Using Generative AI to Improve Your Top-Line

Hosted by John Spottiswood, Chief Operating Officer, Jerry


4.      Empowering Agents with Digital Tools for Better Client Servicing

Hosted by Shahrose Bux, Director of Sales, ALPA Insurance


5.       Emerging Trends in Non-Standard Insurance Markets


6.      Modernizing Legacy Systems: Challenges and Opportunities


7.       Digital Claims Management: Strategies for Speed and Transparency


8.      Leveraging Digital Identity Data


9.      Streamlining the Digital Onboarding Process for New Clients

3:35 PM Panel: The Evolution of AI Chatbots in Insurance Customer Service – What Innovations Can We Expect Next?

Explore the latest advancements in chatbot technologies. Our experts will discuss the challenges of integrating AI into traditional customer support workflows and examine future trends, such as agentic AI and its potential to personalize insurance solutions at scale.

Key takeaways:

  •  AI's role in streamlining claims processing, improving customer engagement, and reducing operational costs.
  • Insights into overcoming legacy systems, regulatory constraints, and data readiness
  • Future advancements in AI to revolutionize CX

Check out the incredible speaker line-up to see who will be joining John.

Download The Latest Agenda