Lori Pon

AVP, Claims Transformation The Hanover

Lori Pon is the Associate Vice President of Claims Transformation at The Hanover Insurance Group, where she oversees innovation, business case development, program management, organizational change management, and post-implementation evaluation. She is an insurance industry veteran of more than 20 years, and over the course of her career, she has successfully led the building and implementation of – as well as organizational change management for – core platforms and integrations. Before joining The Hanover Insurance Group, she served in multiple leadership positions with AAA - The Auto Club Group, where she developed a holistic vision and roadmap for seamless service delivery.