Max Malaret

VP of Claims, Independent Agency Auto Group Plymouth Rock

Max Malaret is the Vice President of Claims for the Independent Agency Auto Group at Plymouth Rock Assurance. In this role, he leads the physical damage claims organization—including total loss, salvage, virtual estimating, and field appraisal. \

Max joined Plymouth Rock in September 2023, bringing more than 16 years of insurance industry experience. He has spent over a decade in a variety of claims-focused leadership roles with deep expertise in claims strategy, planning, and analytics. Prior to Plymouth Rock, he served as Vice President of Claims Process for Auto Physical Damage, Subrogation, and Salvage at Liberty Mutual in Boston.

Transforming Modern Insurance Models with Data and AI

3:20 PM Track B: Presentation: Transforming Claims Experience with Intelligent Automation

Claims are at an inflection point – customer expectations have accelerated, weather events and complexity continue to rise, and carriers face mounting pressure to deliver faster, more accurate, and more transparent resolutions. In this joint session, Andrew Leeds and Max Malaret share how their teams at Plymouth Rock Assurance are modernizing claims operations across both the home and auto lines by:

Implementing AI-driven tools to support adjusters and agency partners without replacing human judgment
Streamlining claims approaches to home and auto claims where synergies exist, while making differentiated choices when required
Creating change-management tactics that allow smooth scaling of new claims technologies

Check out the incredible speaker line-up to see who will be joining Max.

Download The Latest Agenda