Natali Rivero

Senior Director, Data & AI Governance and Operations Mapfre

Natali Rivero is Senior Director of Data & AI Governance & Operations at MAPFRE USA, leading the strategy to enable scalable and trusted AI through modern data platforms and governance. With over 20 years of experience in data engineering and analytics, she focuses on building the foundations for AI success—trusted data, data products, and DataOps frameworks. Natali plays a key role in advancing MAPFRE’s global data platform and embedding AI governance to support enterprise-wide adoption. She is passionate about helping organizations move from AI experimentation to real business impact through strong data foundations and governance by design.

Innovation for Efficiency: Streamlining Insurance Experiences and Operations

3:10 PM Presentation: AI Modernization in the GenAI Era: A practical blueprint for insurance leaders

Generative AI is reshaping the insurance landscape, but realizing AI ambitions within safe data governance practices can be a headache. In this session, MAPFRE’s AI leadership team will share a practical framework for advancing AI modernization in a highly regulated environment, with lessons drawn from enterprise-wide transformation efforts across underwriting, claims, customer service, and operational decision-making. Attendees will hear how MAPFRE is approaching the modernization of data architecture and governance to support scalable AI adoption, while ensuring models remain compliant and aligned with business priorities. Designed for insurance leaders balancing innovation with accountability, this session offers practical insight into how to:

• Strengthen data and governance foundations to support enterprise AI in insurance

• Balance innovation with regulatory expectations and model accountability

• Create the internal parameters needed for sustainable AI adoption

Check out the incredible speaker line-up to see who will be joining Natali.

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