Parin Kothari

Even as sophisticated customers demand ever more digital ease, there is nothing like the human touch to solve some of the most complex problems or offer support. Creating a balanced, cohesive experience that seamlessly integrates traditional in-person services with digital capabilities is an artform posing a unique challenge. Join this panel to hear from experts who are successfully navigating this journey using innovative techniques and technologies. You’ll learn about:

• Digital tools in physical locations
• Omnichannel data synchronization
• Hybrid customer journeys
• Digital education for in-person staff
• Consisted branded experiences across the board