Paul Measley

Chief Claims Officer Plymouth Rock Assurance

As the Chief Claims Officer at Plymouth Rock Assurance, Paul Measley is responsible for the claims organization within Plymouth Rock’s Independent Agency business.

Previously at GEICO, Paul spent his 30 year tenure in various leadership roles, specializing within the claims organization. There he developed and led aspects of GEICO’s corporate claims strategy – including digital claims, systems, first notice of loss, personal injury protection, subrogation, training and auditing.

Day 1 – Monday, April 28, 2025

3:35 PM Panel: Innovations in Claims Processing for Maximum Efficiency and Customer Satisfaction

This panel will explore how the integration of AI, automation, and predictive analytics is reducing errors and costs in claims resolution. Attendees will learn how insurers are leveraging natural language processing to analyze claims data and detect fraud in real-time. The session will highlight the use of omnichannel approaches and AI-driven chatbots to enhance customer experiences, ensuring empathy and transparency throughout the claims journey. Discover how to:

Streamline processes to improve accuracy
Handle complex, high-value scenarios through automation
Build a competitive advantage while maintaining trust and satisfaction among policyholders

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda