HumanableCX (Past Sponsor)

The HumanableCX Customer Experience Automation Platform brings a human touch to digital customer transactions, enabling customised , real-time interaction across the customer lifecycle - from Acquisition, to Engagement and Retention. Our hyper personalised technology automates digital interactions, empowering customers to seamlessly navigate and complete complex online applications and transactions. Customers are now expected to manage more of their own accounts and services online, with complex processes or interfaces, that can lead to increased abandonment and churn in online financial services. Our “human-first” platform enables banks, insurers, and insurtech customers to experience frictionless sign up, onboarding and renewal journeys though our virtual video concierges. Our clients leverage real-time data to provide targeted, interactive digital customer journeys- automated and at scale. Our platform automates online workflows, building, managing, and analyzing all customer interactions, creating multi-modal conversations, and delivering breakthrough customer experiences, whilst capturing engagement and CTA metrics. Our automated, conversational and visual automation combines the best of AI with real human engagement. Our solutions demonstrably increase sales, whilst reducing customer churn, customer acquisition costs, and call centre traffic.