New Dates Announced: October 26 - 27, 2020 Read More

Collaborative Environment

"If you are a customer-first insurance leader, this is a must-attend event. It’s not just about the shiny technology, it’s about how acquire, retain, and delight your customers digitally, on a ground-breaking level."

Ric Starost
Vice President of Marketing
Tokio Marine HCC - Medical Insurance Services

Expert Speakers

"Digital Insurance Summit is the place to go to a real pulse on not only what’s happening in the industry, but what’s changing in the future. It’s important to know what technologies and initiatives will be game-changers, and I get that information only at this show."

Amanda Borodaty
Marketing Manager
AGIA Affinity

Interesting Takeaways

"I loved that I was able to hear successes, as well as pitfalls. That was unique. It showed me that this is a true peer-led community. We have all learned a ton from each other. Can’t wait for the next one!"

Prateek Tandon
Sr. Program Manager/relationship Manager

Only 15% of Customers Are Satisfied With Their Insurance’s Digital Experience

How are you improving the digital journey for the other 85%? Digital Insurance Summit is the only conference bringing together digital innovators from insurance companies, agencies, brokers, and insurtechs to discuss strategies to acquire and better serve your customers. Your customers need you. The Digital Insurance Summit will give you the strategies and tools to strengthen your brand experience, keep customers loyal, and embolden trust.

They’re Brave. Bold. Visionary.
They’re all Speaking at Digital Insurance

Sandip Chatterjee

SVP, Digital, Product & Analytics

Eric Hamilton

VP, Financial Wellness Engagement

Jeff Briglia

Chief Insurance & Operations Officer

Jaclyn Ryan

VP, Global Strategy

Jamie Hale


Ritesh Saraf

VP, Product, Technology and Customer Experience

Paul Regan

Global VP, Digital Marketing

Julie Wilkes

VP, Digital Experience & Product Management

Rick McCathron

Chief Insurance Officer

Shane Bray

Head Of Customer Experience (CXO), Willis Towers Watson

Collaborative Environment

Genuinely top-notch speakers and inspirational, transformative content!

Nick Graymire
Wyandot Mutual Insurance Company

Expert Speakers

We had a BLAST at Digital Insurance Summit and made some great new connections!

Mark Stanton
Marketing Manager

Interesting Takeaways

We were not just watching presentations all day – we were encouraged to ask questions and be active in the sessions!

Jill Wangler
Director of Marketing Innovation

Inspiration & Innovation. Only at the Digital Insurance Summit


Built and Designed By You, For You

Learn from an agenda that is 100% focused on your biggest challenges and opportunities. Our content is created through our community of trusted advisors including Nationwide, Metromile, Hippo, AIG, Aflac AF Group, United Health Group, and hundreds of research hours with executives just like you. You’ll leave with your own customer-first digital playbook to navigate your sharpest digital acquisition and CX strategies.


Learn From Those Leading the Way

Get actionable insights to transform your digital customer acquisition and experience. You’ll hear from the trendsetters, visionaries, and trailblazers that are revolutionizing the insurance industry. You’ll gain exclusive, never before seen perspectives on advanced personalization, championing faster digital transformation, the future of the industry’s digital customer experience, and more.


The Most Interactive Digital Insurance Event, Ever

Build connections like never before. Benefit from tons of interactivity with over 10 hours of discussion groups, creative think-tanks, roundtables, and structured networking activities every day. This is your opportunity to develop relationships, make new contacts, and speak “off-the-record” with your peers. You’ll come as an attendee, and leave as part of a community.

Agenda At A Glance

Day 1 - October 26, 2020
Full Speed Ahead: Expansion, Acquisition And Innovation In The Rapidly Evolving Age Of the Digital Consumer

  • 8:45 Keynote Presentation: Expanding Your Horizons: How Seize Today’s Opportunities And Grow Into New Markets
  • 9:10 Keynote Fireside Chat: Moving Up By Meeting In The Middle: What InsureTechs And Carriers Can Learn From Each Other
  • 9:35 Keynote Panel: The Culture Of Connectivity: Fostering an Environment of Change (*and more change)
  • 10:55 Keynote Presentation: Experiments, Agility, And Obsession: Disrupting The Prospect Experience
  • 11:20 Keynote Panel: High Velocity: The Road To 2030 And The Rapidly Evolving Age Of Acquisition
  • 12:25 Focus Group Panel: Across the Ages: Laser Targeting Your Digital Approach, No Matter What The Generation
  • Track Breakouts:
    • Track A: Advanced Loyalty & Engagment
    • Track B: How do I do this?
    • Track C: I’ve done this – now what?
  • 4:35 Creative Boardroom: Emerging Tech 101
  • 5:00 Panel: Every Day In A Different Way: Sharpening Your Omni Marketing Strategy

Day 2 - October 27, 2020
Experience Is Everything: Keeping The Customer In The Digital Age

  • 8:30 Keynote Presentation:Changing The CX Game: The Rapid Evolution Of Technology And Its Impact On The Customer Experience
  • 8:50 Keynote Panel: Listen Up! Hearing The Voice Of The Customer And Committing To The CX Revolution
  • 9:30 Keynote Presentation: Usage-Based Insurance: No Longer an Experiment
  • 10:30 Keynote Presentation: What Makes Users Fall In Love With Your Products?
  • 10:50 Creative Boardroom: Down to Business: Best Practices In Digital B2B Acquisition
  • 11:50 Keynote Fireside Chat: Dispelling The 5 Biggest Myths of InsurTech
  • 11:50 Creative Boardroom: Perfectly Aligned: Elevating the Customer Service Journey
  • 12:10 Guest Keynote Presentation: Why We Do The Things We Do: Consumer Decision Making Science In The Insurance Industry
  • Track Breakouts:
    • Track A: Data, Analytics & Measurement
    • Laying The Groundwork For The Future
  • 1:40 Creative Boardroom: Competing With National Brands On A Local [Regional] Budget
  • 4:55 Ask The Experts: Advisory Board Summation Panel

All The Major Players in One Place.

You’ll meet with and learn from 200+ C-Suite and Senior insurance executives who drive digital strategies, including those in digital, marketing, technology, product, claims, data, innovation, and operations.

A One Of A Kind Community

Digital Insurance is for senior-level digital marketers and buyers who want to bring value to their businesses while remaining innovative and ahead of the curve.

Come as An Attendee – Leave as Part of our Digital Insurance Community

Interaction. Innovation. Inspiration. Find it in Chicago.

October 26 - 27 2020

Renaissance Chicago | 1 West Upper Wacker Drive, Chicago, IL 60601

(312) 372 7200

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