Jonathan Yoon | Digital Insurance Summit

Digital Insurance Summit 2026

May 18 - 19, 2026

Westin Copley Place - Boston, MA

Jonathan Yoon

Jonathan Yoon

Head of Marketing Nationwide Financial

Jonathan Yoon is the VP of Life Marketing at Nationwide, a Top 5 life insurance carrier in the US. He leads the strategy and execution of marketing, customer experience, and AI initiatives for the Individual Life business, driving growth and innovation in a competitive market. He has over 25 years of experience in the financial services industry, working with Fortune 500 companies in the US and Asia, such as MetLife, Samsung Life, and PwC Consulting. He also served as an Army Sergeant in the Eighth US Army for two years.

Jonathan holds an MBA from The Wharton School, a Masters of Applied Data Science from the University of Michigan, and a BBA from Yonsei University. Jonathan is a doctoral candidate at Purdue University with concentration in AI and Machine Learning. He is a thought leader in applied AI and digital marketing, and a frequent speaker at universities and industry forums including Ai4, Digital Insurance Connect, LIMRA, SOA, and Society of Insurance Research(SIR). He is also an active committee member of several professional and nonprofit organizations, such as LIMRA’s Marketing Committee, ANA Measurement Committee, and Vivo Music Festival. He is a world traveler, having lived in five countries and visited 40 countries across five continents.

Transforming Modern Insurance Models with Data and AI

11:20 AM Keynote: Beyond Convenience – Using Voice of the Customer and AI to Build Experiences that Matter

As AI and customer data become increasingly central to the insurance industry, it’s time to rethink not just how we modernize, but why. In this keynote, Jonathan Yoon, Head of Marketing at Nationwide, shares a fresh perspective on blending Voice of the Customer insights with AI to create experiences that go beyond convenience—delivering genuine value and building lasting trust. Discover practical strategies for capturing and interpreting feedback across channels, transforming data into actionable insights, and fostering meaningful connections at every stage of the customer journey. Attendees will learn how to:

  • Leverage VOC and AI to enhance both distributor and customer experiences
  • Redefine what “meaningful” CX looks like in insurance, beyond digital transactions
  • Balance convenience, trust, and transparency when handling customer data
  • Integrate human empathy with AI-driven insights to deepen loyalty and connectio

Check out the incredible speaker line-up to see who will be joining Jonathan.

Download The Latest Agenda