Queena Cheung

Chief Strategy and Digital Officer Marsh

Queena Cheung

Chief Strategy and Digital Officer, Marsh Captive Solutions

Current Responsibilities

Queena Cheung is the Chief Strategy and Digital Officer at Marsh Captive Solutions, where she leads the development and execution of innovative strategies that drive growth and enhance client value in the captive insurance sector. With a strong emphasis on data analysis and strategic planning, Queena utilizes insights derived from data to inform decision-making and optimize captive solutions. As a leader in digital transformation and risk management, she is dedicated to leveraging technology to reimagine captive solutions and improve operational efficiency. Her strategic vision was instrumental in launching ReadyCell, the first AI-powered captive product, which has set a new benchmark for innovation in the market.

Experience

Prior to joining Marsh in 2018, Queena held risk control and transformation roles in the banking industry. She received her Bachelor’s degree in Business, with honors, from Rutgers University. Recently completed her Master’s degree in Information and Knowledge Strategy at Columbia University, she combines her academic insights with extensive industry experience to develop and implement comprehensive captive solutions and services. This empowers clients to adeptly navigate the complexities of the insurance landscape with confidence, ultimately driving sustainable growth and enhancing their competitive advantage.

Education

• MS in Information and Knowledge Strategy, Columbia University

• BS (Hons) in Business, Rutgers University

Transforming Modern Insurance Models with Data and AI

8:40 AM Keynote: Future of Insurance with AI

What if tomorrow’s insurance experience felt less like a transaction and more like a seamless, predictive partnership? Advances in AI are making that vision closer than ever, enabling insurers to anticipate customer needs, prevent losses before they happen, and design products that adapt in real time. The challenge for carriers, brokers, and agents is not just adopting AI—it’s reimagining what insurance can and should look like in a world where data and intelligence power every interaction. This keynote looks beyond today’s efficiencies to explore how AI could fundamentally reshape the role of insurance in society. From frictionless claims that resolve themselves, to policies that evolve with lifestyle changes, to AI-powered advisors guiding customers through complex choices—this is a glimpse of what’s next. Alongside these opportunities, we’ll examine the risks: navigating regulation, ensuring fairness, and safeguarding the human connection at the heart of trust. The future is not about replacing people with machines, but about elevating the entire insurance experience. You’ll leave inspired to:

Envision what an AI-powered customer journey could look like in the next five years
Explore how predictive intelligence can shift insurance from reactive protection to proactive prevention
Anticipate emerging risks in ethics, bias, and governance before they become barriers
Reimagine the role of agents and brokers as trusted advisors enhanced—not replaced—by AI

Check out the incredible speaker line-up to see who will be joining Queena.

Download The Latest Agenda