Ryann Foelker

Insurance is built on trust, yet for too long, the industry has leaned on marketing and pricing to deliver it. The opportunity now is to embed trust into the very fabric of operations—through technology choices, human-centered design, and the way carriers scale the expertise of agents and adjusters. By moving beyond the transaction, insurers can redefine their value proposition and prove to customers that insurance is more than a required purchase—it’s a partner in resilience. This session will explore how innovation and human-centered design can be integrated to strengthen both efficiency and empathy, ensuring that every touchpoint builds confidence and long-term loyalty. The future belongs to those who balance business needs with human needs at scale. Attendees will walk away with new ideas about:

• Creating new sources of value that go beyond pricing
• Scaling the impact of human expertise across agents and adjusters
• Developing innovation teams that blend design, foresight, and industry knowledge
• Partnering with vendors to co-create bespoke solutions that drive differentiation
• Embracing new operating models to stay ahead of accelerating change